Examples of Fraud

Fraudsters are sending SMS messages saying that there has been a purchase on your account or that a new debit order has started on your account, and then include a number for you to contact. When you call, a fraudster posing as someone from Nedbank says that they will reverse the transaction or debit order but ask that you either:  

• share your card number and PIN
• share your Nedbank ID username and password
• download software like TeamViewer or AnyDesk on your computer or mobile device. When downloaded, the fraudsters will ask you for the unique identifier linked to the installation. Once you give them the unique identifier, they can access your device. They then download a code that allows them to view all confidential information like passwords.
  

Tips to remember

• You should only report fraud to us by calling 0800 110 929. If you receive an SMS with any other number, delete it.
• You should report all debit order disputes to us on 0800 555 111. If you receive an SMS with any other number, delete it.
• We will never ask you for your card PIN, Nedbank ID username and password or ask you to download any software so that we can access your device to reverse a transaction or debit order.  
• Never give a third-party control of your device, unless you can confirm they’re a legitimate representative of an IT support team from a company you trust.

A fraudster will call you, posing as a Nedbank employee saying that there has been a fraudulent transaction or new debit order on your account. They then offer to help reverse the transaction or debit order but ask that you share one of the following:  

• Your card number and PIN
• Your Nedbank ID username and password

Once fraudsters have your details, they may ask you to accept an Approve-it
message on your cellphone to reverse the transaction, hoping that you won’t read the message properly and notice that they are adding a beneficiary
or transferring money out of your account before you accept the Approve-it.

Tips to remember

• Never give anyone your credit or debit card number and PIN or Nedbank ID username and password. Nedbank will never ask for these details to reverse a transaction or a debit order.
• Always read your Approve-it messages carefully and decline any transactions that you did not initiate. Remember to report the incident to us immediately on 0800 110 929.
• Always read one-time password (OTP) messages you receive carefully, as it will indicate that you are either about to pay money or enrol for the Nedbank Money app. If you haven’t requested a payment or enrolment on the app, reject the transaction and report the incident to us immediately on 0800 110 929.
• If you receive an SMS notification of a transaction that you did not initiate, report it immediately by calling us on 0800 110 929.
• Don’t assume that only we know your ID, smart card or account numbers. Fraudsters find creative ways to access your details and can often quote an account or card number to trick you into believing that they are from Nedbank.
• If you lose connectivity for some time or receive an SMS notification for a transaction or SIM swap you didn’t initiate and you become suspicious, please contact your cellphone service provider urgently, then let us know by calling 0800 110 929 or using the Report Fraud facility on the Nedbank Money app.