Two prominent international award programmes have recognised Nedbank’s performance, innovation and dedication to providing top-tier banking solutions across retail and transactional services. 

Innovative transactional products by Nedbank

The 2024 Digital Banker Middle East and Africa Banking Innovation Awards named Nedbank as the 'Best Bank for Transaction Banking Services in Southern Africa'. These awards honour and celebrate the region’s preeminent banking institutions and their contributions to transactional banking and risk management in an era where the world encounters new challenges and opportunities amid rising interest rates, high inflation and trade dislocation. 

Recognition by the 2024 Digital Banker Awards

According to The Digital Banker, 'Nedbank is effectively delivering innovative and inclusive transactional products to clients, augmented through robust digital platforms. The bank’s suite of transactional offerings has demonstrably facilitated clients through accessible and simplified transactional solutions.' 

Comprehensive banking services across Southern Africa

Through our retail channels of over 500 staffed outlets and 4 000 ATMs, we offer a full range of banking services and Beyond Banking offerings. We operate a 24/7 contact centre across various media, which we believe is the glue between our physical and digital channels. 

We also offer end-to-end digital onboarding capabilities for transactional and lending products, and Enbi, our chatbot, seamlessly integrates into our contact centre when a client needs it, using voice-to-text functionality to bring a new level of accessibility to the chatbot experience. 

Enbi: Enhancing client experience with chatbots

Nedbank Retail and Business Banking Managing Executive, Ciko Thomas, says: 'This award is a culmination of effort across the business to bring a simplified, client-led experience to banking in the retail environment, and this recognition is evidence that we are achieving what we have set out to do.' 

'We offer affordable, everyday banking to our clients, whether it be through our branch environment or on our digital platforms, and across offerings like transactional products, card solutions, lending solutions, deposit taking, risk management, investment products, card-acquiring services for business, and banking ecosystems and platform-based solutions that cater to our clients' needs.' 

Global Money and Finance Awards: Nedbank’s success

The Global Money and Finance Awards have voted Nedbank as the 'Best Retail Bank in South Africa 2024'. The awards reflect the innovation, achievement, strategy, progressive, and inspirational changes taking place within the global financial community. They were created to recognise companies of all sizes that are prominent in certain areas of expertise and excellence within the financial world. 

Reimagining retail banking in a post-Covid world

Reflecting on the added recognition by The Global Money and Finance Awards, which has secured Nedbank yet another award as 'Best Retail Bank in South Africa', Thomas adds: 'The additional recognition of our retail-related efforts and subsequent recognition on the global stage is a testament to our desire to bring best-in-class banking to our clients through offerings that are simple, accessible and transparent.' 

We have reimagined banking in a post-Covid-19 world to go beyond traditional and typical banking and offer services and solutions to our clients that combine the convenience and cost efficiency of digital, with highly personalised service that demonstrates a clear understanding of the unique needs and expectations of each client.’ 

MiGoals: Simplified banking solutions for clients

In 2023, Nedbank launched MiGoals to the market as a refreshed and simplified offering for individual clients. The suite of MiGoals products did away with legacy products and offerings, which clients found cumbersome and confusing, replacing them with 3 main accounts that provides clients with maximum value in a manner that is easy to understand, competitively priced, and seamless to navigate. 

The future of banking innovation at Nedbank

Nedbank continues to innovate and adapt to the changing landscape of the financial services industry. By leveraging digital transformation and focusing on client-relationship management, we aim to provide comprehensive banking solutions that meet our clients' evolving needs. 

Commitment to client satisfaction and service excellence

Nedbank’s commitment to client satisfaction and service excellence remains at the forefront of its operations. Our dedication to delivering innovative banking solutions and digital transaction services ensures that clients receive the best possible experience and benefits, whether through retail or transaction banking.